[Domestic]

1. Basic Shipping Information

• Courier: CJ Logistics
• Standard shipping fee: KRW 3,000 (An additional shipping fee of KRW 3,000 applies to remote islands/mountainous areas and Jeju Island.)
• Free shipping condition: Free shipping applies to orders with a total payment amount of KRW 50,000 or more. This is based on the actual payment amount after coupons and reward points are applied.

2. Dispatch & Delivery Time

• Weekday (Mon–Fri) dispatch:
• Orders paid before 2:00 PM: dispatched the same day as a rule.
• Orders paid after 2:00 PM: dispatched sequentially on the next business day.
• Average delivery time: approximately 1–3 business days from the dispatch date.
• Delivery may be delayed due to courier circumstances, periods of surging volume such as holiday seasons, or natural disasters.

[Overseas]

1. Basic Shipping Information

• Shipping method: UPS
• Shipping countries: 8 countries [the 8 countries to be entered]
• International shipping fee: calculated based on the product's Actual Weight and Volume Weight, and charged differentially according to the rate table for each country (region).
• The estimated shipping fee is automatically calculated at the payment stage based on the delivery address entered at the time of order.
• Customs & clearance:
• Customs duties and taxes incurred at the customs office of the receiving country are borne by the recipient (customer).
• If a product is returned due to unpaid customs duties, clearance refusal, etc., only the amount excluding the round-trip international shipping fee and related charges will be refunded.

2. Dispatch & Delivery Time

• Overseas dispatch: after order completion, product preparation and special packaging for international shipping require a preparation period of [2–4] business days. (Excluding weekends and Korean public holidays.)
• For pre-order and made-to-order products, dispatch follows the schedule stated on the product page.
• Average delivery time:
• Asia region: approximately 3–8 business days.
• Americas / other regions: approximately 7–14 business days.
• Delivery may take additional time due to customs inspection delays in the destination country, bad weather, or postal logistics conditions in the receiving country.
• Once a tracking number is issued, real-time delivery tracking is available through the UPS website.

Domestic — Exchange, Refund & A/S Guide

• Delivery method: CJ Logistics
• Delivery fee: KRW 3,000
• An additional fee may be required for remote islands/mountainous areas.
• Returns or refunds may be requested within 7 days of receiving the product.
• For defective/misdelivered items, or items delivered differently from the advertisement, please file a request within 3 months.
• Even in the "Preparing Product" status, cancellation may be restricted if packing has already begun in the logistics system; in this case, you must proceed with the return/exchange procedure after receiving the product.
• For cancellation requests after the product has been dispatched, you must proceed with the return procedure after receiving the product.
• An exchange service is not provided. Please return the received product and purchase the desired item separately.
• Exchange and return requests must be filed through [My Page > Order History].

Exchange/Return Guide

• Exchange and return requests must be filed through [My Page > Order History].
• Application period: Requests must be filed within 7 days of the product's shipping date. Returns cannot be accepted for orders for which 7 days have passed after delivery completion.
• Cost guide: For returns or exchanges due to a simple change of mind, the round-trip shipping fee is borne by the customer. Returns due to product defects or misdelivery are borne by the Company.
• Notice: Returns may be refused if a violation of our return policy is confirmed, so please be sure to check the ineligibility reasons below.

Reasons exchange/return/refund are not possible:

• The product box has been opened.
• The request is due to damage to the delivery box.
• Minor issues that are difficult to regard as defects, such as fine paint imperfections or air bubbles that may occur during the manufacturing process.
• The product has been lost or damaged due to reasons attributable to the customer.
• The value has decreased, due to the passage of time, to the extent that resale is difficult.
• Made-to-order products: items individually produced at the customer's request.
• Cases falling under the consumer's withdrawal-of-subscription restrictions prescribed by the Act on Consumer Protection in Electronic Commerce, etc.

Return application procedure [to be modified to match the app process flow]

• If you file a return request on the Order History page, return pickup by the Company's designated courier is arranged automatically.
• If you return a product without filing a return request in Order History, processing may be delayed.
• Once the return arrives at the Company, a refund is processed after product inspection. Return inspection takes 1–3 days.
• For inquiries, please contact us via email and the official store app.

Overseas — Exchange, Refund & A/S Guide

• Delivery method: UPS
• Delivery fee: Based on the box weight matching the total order quantity (volume-weight basis).
• Returns or refunds may be requested within 30 days of receiving the product.
• For defective/misdelivered items, or items delivered differently from the advertisement, please file a request within 3 months.
• For cancellation requests during the "Preparing Product" status, cancellation may be restricted if packing has already begun in the logistics system; in this case, you must proceed with the return procedure after receiving the product.
• For cancellation requests after the product has been dispatched, you must proceed with the return procedure after receiving the product.
• An exchange service is not provided. Please return the received product and purchase the desired item separately.

Return Guide

• Return requests must be filed through [My Page > Order History].
• Application period: Requests must be filed within 30 days of the product's shipping date. Returns cannot be accepted for orders for which 30 days have passed after delivery completion.
• Cost guide: For returns or refunds due to a simple change of mind, the round-trip shipping fee is borne by the customer. Returns due to product defects or misdelivery are borne by the Company.
• Notice: Returns may be refused if a violation of our return policy is confirmed, so please be sure to check the ineligibility reasons below.

Ineligibility reasons:

• The product box has been opened.
• The request is due to damage to the delivery box.
• Minor issues that are difficult to regard as defects, such as fine paint imperfections or air bubbles that may occur during the manufacturing process.
• The product has been lost or damaged due to reasons attributable to the customer.
• The value has decreased, due to the passage of time, to the extent that resale is difficult.
• Made-to-order products: items individually produced at the customer's request.
• If you experience any difficulty during the return process, please contact our Customer Service at any time, and we will be happy to assist you.
• *Items for which a return has not been requested on My Page cannot be refunded.

Refund Guide

• Refunds are issued to the payment method used at the time of purchase.
• Processing time: After the returned product arrives at our logistics center, inspection and internal processing take approximately 5–7 business days.
• Refund completion: After internal processing is complete, it may take an additional 4 business days or so for the amount to be finally deposited into the customer's account (or for the card cancellation to be reflected).
• Refund amount: Please note that only the pure product purchase amount, excluding shipping fees, etc., is refundable.

Price Adjustment & Difference Refund Guide

• This service does not provide a separate price adjustment (difference refund) for price changes after purchase. If the price of a purchased product is reduced and you wish to receive the benefit, please place a new order at the reduced price and then return the original order. However, for returns due to a simple change of mind, the return shipping fee is borne by the customer and is deducted from the refund amount.