Terms of use
Chapter 1 General Provisions
Article 1 (Purpose)
These Terms of Service (the "Terms") set out the rights, obligations, and responsibilities of the cyber mall and its users in using the Internet-related services (the "Services") provided by the Internet cyber mall PLAYINTHEBOX (the "Mall"), operated by Hello Apolo Co., Ltd. (the "Company").
* These Terms also apply, to the extent not contrary to their nature, to electronic commerce conducted via PC communications, wireless devices, and the like.
Article 2 (Definitions)
(1) "Mall" means the virtual business place set up by the Company to enable transactions of goods or services (the "Goods, etc.") with users using information and communications facilities such as computers, and is also used to refer to the operator of the cyber mall.
(2) "User" means a member or non-member who accesses the Mall and receives the Services provided by the Mall under these Terms.
(3) "Member" means a person who has registered as a member of the Mall and may continuously use the Services provided by the Mall.
(4) "Non-member" means a person who uses the Services provided by the Mall without registering as a member.
Article 3 (Specification, Explanation, and Amendment of the Terms)
(1) The Mall shall post the contents of these Terms, the trade name and representative's name, the address of the place of business (including the address where consumer complaints can be handled), telephone number, email address, business registration number, mail-order business report number, the personal information protection officer, and similar information on the initial service screen (front page) so that users can easily identify them. However, the contents of the Terms may be made available through a linked screen.
(2) Before a user agrees to the Terms, the Mall shall provide a separate linked or pop-up screen so that the user can understand important matters such as withdrawal of subscription, delivery responsibility, and refund conditions, and shall obtain the user's confirmation.
(3) The Mall may amend these Terms to the extent that it does not violate relevant laws, including the Act on the Consumer Protection in Electronic Commerce, Etc., the Act on the Regulation of Terms and Conditions, the Framework Act on Electronic Documents and Transactions, the Electronic Financial Transactions Act, the Digital Signature Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection, Etc., the Door-to-Door Sales, Etc. Act, and the Framework Act on Consumers.
(4) When the Mall amends the Terms, it shall announce the amended Terms together with the current Terms on the initial screen, specifying the effective date and the reason for amendment, from seven days before the effective date until the day before it. However, if the Terms are changed unfavorably to users, prior notice shall be given with a grace period of at least 30 days.
(5) Amended Terms apply only to contracts concluded after their effective date, and the pre-amendment provisions continue to apply to contracts already concluded. However, if a user who has already concluded a contract sends the Mall, within the announcement period under Paragraph 3, an intention to be governed by the amended provisions and obtains the Mall's consent, the amended provisions shall apply.
(6) Matters not stipulated in these Terms and the interpretation of these Terms shall be governed by the Act on the Consumer Protection in Electronic Commerce, Etc., the Act on the Regulation of Terms and Conditions, the Consumer Protection Guidelines in Electronic Commerce, Etc. established by the Fair Trade Commission, and relevant laws or commercial practice.
Article 4 (Provision and Change of Services)
(1) The Mall performs the following tasks:
1. Providing information on Goods, etc. and concluding purchase contracts
2. Delivering Goods, etc. for which a purchase contract has been concluded
3. Other tasks determined by the Mall
(2) In the event that Goods, etc. are sold out or their technical specifications change, the Mall may change the content of the Goods, etc. to be provided under contracts concluded in the future. In such case, the Mall shall immediately announce the changed content and the date of provision where the current content is posted.
(3) If the Mall changes the content of contracted Services due to reasons such as sold-out status or a change in technical specifications, it shall immediately notify the user at an address to which notice can be given.
(4) In the case of the preceding paragraph, the Mall shall compensate the user for any resulting damage. However, this shall not apply if the Mall proves the absence of intent or negligence on its part.
Article 5 (Suspension of Services)
(1) The Mall may temporarily suspend the Services in the event of maintenance, inspection, replacement, or breakdown of information and communications facilities such as computers, or interruption of communications.
(2) The Mall shall compensate users or third parties for damage caused by the temporary suspension under Paragraph 1. However, this shall not apply if the Mall proves the absence of intent or negligence on its part.
(3) If Services can no longer be provided due to a change of business type, abandonment of business, integration between companies, or the like, the Mall shall notify users by the method set out in Article 8 and compensate consumers in accordance with the conditions originally presented. However, if the Mall has not given notice of compensation standards, it shall pay users their mileage or reserve points in kind or in cash corresponding to the currency value used in the Mall.
Chapter 2 Membership Registration and Contract
Article 6 (Membership Registration)
(1) A user applies for membership by entering member information in the registration form prescribed by the Mall and indicating agreement to these Terms.
(2) The Mall registers as a member a user who has applied under Paragraph 1, unless the user falls under any of the following:
1. Where the applicant has previously lost membership under Article 7(3); except where three years have elapsed since such loss and the applicant has obtained the Mall's approval for re-registration.
2. Where there is falsehood, omission, or error in the registered content.
3. Where registering the user is deemed to significantly impair the Mall's technical operations.
(3) A membership contract is formed when the Mall's approval reaches the member.
(4) If any registered matter changes, the member shall, within a reasonable period, notify the Mall by means such as modifying the member information.
Article 7 (Withdrawal of Membership and Loss of Qualification, Etc.)
(1) A member may request withdrawal at any time, and the Mall shall process it immediately.
(2) The Mall may restrict or suspend a member's qualification where the member:
1. Registered false information at the time of application;
2. Fails to pay, by the due date, the price of Goods, etc. purchased using the Mall or other debts borne in connection with use of the Mall;
3. Threatens the order of electronic commerce, such as by interfering with another's use of the Mall or misappropriating their information;
4. Uses the Mall to engage in an act prohibited by law or these Terms or contrary to public order and good morals.
(3) If, after restriction or suspension, the same act is repeated two or more times or the cause is not remedied within 30 days, the Mall may cause the member to lose qualification.
(4) Where membership qualification is lost, the Mall cancels the registration. In such case, it notifies the member and gives an opportunity to explain by setting a period of at least 30 days before cancellation.
Article 8 (Notice to Members)
(1) Notice to a member may be given to the email address designated in advance by agreement with the Mall.
(2) For notice to an unspecified number of members, the Mall may substitute individual notice by posting on its bulletin board for at least one week. However, individual notice shall be given for matters significantly affecting a member's own transactions.
Chapter 3 Purchase Contract and Payment
Article 9 (Purchase Application and Consent to Provision of Personal Information, Etc.)
(1) A user applies for purchase on the Mall by the following or a similar method, and the Mall shall provide each item below in an easily understandable manner:
1. Search and selection of Goods, etc.
2. Entry of the recipient's name, address, telephone number, email address (or mobile phone number), etc.
3. Confirmation of the Terms, services for which the right of withdrawal is restricted, and cost burdens such as delivery and installation fees.
4. Indication of agreement to these Terms and of confirming or refusing the matters in item 3 (e.g., a mouse click).
5. Application for purchase and confirmation thereof, or consent to the Mall's confirmation.
6. Selection of a payment method.
(2) Where the Mall needs to provide a purchaser's personal information to a third party, it shall inform the purchaser of and obtain consent to: 1. the recipient; 2. the recipient's purpose of use; 3. the items of personal information provided; and 4. the recipient's retention and use period.
(3) Where the Mall entrusts the handling of a purchaser's personal information to a third party, it shall inform the purchaser of and obtain consent to: 1. the entrustee; and 2. the content of the entrusted work. However, where necessary to perform a service contract and related to enhancing the purchaser's convenience, consent procedures may be omitted by giving notice through the personal information processing policy in the manner prescribed by the Personal Information Protection Act.
Article 10 (Formation of Contract)
(1) The Mall may decline a purchase application under Article 9 if it falls under any of the following. However, when contracting with a minor, the Mall shall give notice that the minor or their legal representative may cancel the contract if the representative's consent is not obtained.
1. Where there is falsehood, omission, or error in the application;
2. Where a minor purchases Goods or services prohibited under the Juvenile Protection Act, such as tobacco or alcohol;
3. Where accepting the application is deemed to significantly impair the Mall's technical operations.
(2) A contract is deemed formed when the Mall's acceptance reaches the user in the form of a receipt confirmation notice under Article 12(1).
(3) The Mall's expression of acceptance shall include confirmation of the user's application, whether sale is possible, and information on correction or cancellation of the application.
Article 11 (Payment Methods)
The price of Goods or services purchased at the Mall may be paid by any available method below. However, the Mall may not collect any additional fee, under any name, on the price with respect to the user's payment method.
1. Account transfers such as phone banking, Internet banking, and mail banking;
2. Card payments such as prepaid, debit, and credit cards;
3. Online deposit without a bankbook;
4. Payment by electronic currency;
5. Payment upon receipt;
6. Payment by points such as mileage granted by the Mall;
7. Payment by gift certificates contracted with or recognized by the Mall;
8. Payment by other electronic payment methods, etc.
* For payment processing, the Mall uses electronic payment gateway companies (PG companies) such as Toss Payments Co., Ltd. and PayLetter Inc., as well as PayPal.
Article 12 (Receipt Confirmation Notice; Change and Cancellation of Purchase Application)
(1) The Mall gives the user a receipt confirmation notice upon a purchase application.
(2) A user who has received the notice may, if there is a discrepancy in the expression of intention, immediately request a change or cancellation, and the Mall shall, upon the user's request before delivery, process it without delay. However, if payment has already been made, the provisions on withdrawal of subscription under Article 15 apply.
Article 13 (Supply of Goods, Etc.)
(1) Unless otherwise agreed regarding the timing of supply, the Mall shall take necessary measures (custom manufacturing, packaging, etc.) so that Goods, etc. can be delivered within seven days from the date the user applies. However, if the Mall has already received all or part of the price, it shall act within three business days from receipt. The Mall shall take appropriate measures so the user can check the supply procedure and progress.
(2) The Mall shall specify the means of delivery, the party bearing delivery costs by means, and the delivery period by means. If the Mall exceeds the agreed delivery period, it shall compensate the user for resulting damage, unless it proves the absence of intent or negligence.
Article 14 (Refund)
Where the Mall cannot deliver or provide the Goods, etc. applied for due to reasons such as sold-out status, it shall notify the user without delay; if it received the price in advance, it shall refund the price or take measures necessary for the refund within three business days from receipt.
Chapter 4 Withdrawal of Subscription and Refund
Article 15 (Withdrawal of Subscription, Etc.)
(1) A user who has concluded a purchase contract with the Mall may withdraw the subscription within seven days from the date of receiving the written document on the contract content under Article 13(2) of the Act on the Consumer Protection in Electronic Commerce, Etc. (or, if supply is later than receipt of the document, the date the Goods, etc. are supplied or supply begins). Where that Act provides otherwise on withdrawal, that Act applies.
(2) Where a user has received the Goods, etc., they may not return or exchange them if any of the following applies:
1. Where the Goods, etc. are lost or damaged due to a reason attributable to the user (except where packaging is damaged to check the contents, in which case withdrawal is permitted);
2. Where the value has significantly decreased due to the user's use or partial consumption;
3. Where the value has significantly decreased over time to the extent that resale is difficult;
4. Where, for Goods reproducible into items of the same performance, the original packaging has been damaged.
(3) In the cases of items 2 through 4, the user's withdrawal is not restricted unless the Mall has, in advance, clearly indicated the restriction in a place easily noticeable by consumers or provided trial products, etc.
(4) Notwithstanding Paragraphs 1 and 2, where the Goods, etc. differ from the indication/advertisement or were performed differently from the contract, the user may withdraw within three months from the date of supply, or within 30 days from the date the user became aware, or could have become aware, of such fact.
Article 16 (Effects of Withdrawal of Subscription, Etc.)
(1) Upon receiving the returned Goods, etc., the Mall shall refund the price already received within three business days. If the refund is delayed, the Mall shall pay delay interest calculated by applying the delay interest rate under Article 21-2 of the Enforcement Decree of the Act on the Consumer Protection in Electronic Commerce, Etc.
(2) In refunding, where the user paid by a credit card or electronic currency, the Mall shall, without delay, request the provider of that payment method to suspend or cancel the billing.
(3) Upon withdrawal, the user bears the costs of returning the supplied Goods, etc. The Mall shall not claim a penalty or damages on the grounds of withdrawal. However, where withdrawal is due to the Goods differing from the indication/advertisement or being performed differently from the contract, the Mall bears the return costs.
(4) Where the user bore the shipping cost upon receiving the Goods, etc., the Mall shall clearly indicate who bears that cost upon withdrawal so the user can easily understand.
Chapter 5 Miscellaneous
Article 17 (Protection of Personal Information)
(1) The Mall collects the minimum personal information within the scope necessary to provide Services.
(2) The Mall does not collect, in advance at registration, information needed to perform a purchase contract, except where minimum specific personal information is collected for identity verification required before a purchase contract to fulfill obligations under relevant laws.
(3) When collecting and using personal information, the Mall notifies the user of the purpose and obtains consent.
(4) The Mall may not use collected personal information for other purposes; where a new purpose arises or it is provided to a third party, the Mall notifies the user and obtains consent at the use/provision stage, except where relevant laws provide otherwise.
(5) Where consent is required under Paragraphs 2 and 3, the Mall shall specify or notify in advance the matters under Article 17 of the Personal Information Protection Act, including the identity of the personal information protection officer (affiliation, name, telephone, other contacts), the purpose of collection and use, and matters on third-party provision; the user may withdraw consent at any time.
(6) A user may at any time request access to and correction of errors in their personal information held by the Mall, and the Mall shall take necessary measures without delay. If correction is requested, the Mall shall not use the relevant information until the error is corrected.
(7) The Mall shall limit to a minimum the persons handling personal information and bears all responsibility for damage to the user from loss, theft, leakage, provision to a third party without consent, or alteration of personal information, including credit cards and bank accounts.
(8) The Mall or a third party that received personal information from it shall destroy the information without delay once the purpose of collection or provision has been achieved.
Article 18 (Obligations of the Mall)
(1) The Mall shall not engage in acts prohibited by law or these Terms or contrary to public order and good morals, and shall do its best to provide Goods and services continuously and stably.
(2) The Mall shall have a security system to protect users' personal information (including credit information) for safe use of Internet services.
(3) If the Mall causes damage to a user by an unfair labeling/advertising act under Article 3 of the Act on Fair Labeling and Advertising, it shall be liable to compensate.
(4) The Mall does not send commercial advertising emails that users do not want.
Article 19 (Obligations of Users)
Users shall not:
1. Register false information when applying or making changes;
2. Misappropriate another person's information;
3. Alter information posted on the Mall;
4. Transmit or post information other than that determined by the Mall (such as computer programs);
5. Infringe the copyright or other intellectual property rights of the Mall or third parties;
6. Damage the reputation of the Mall or third parties or interfere with their business;
7. Disclose or post on the Mall obscene or violent messages, images, sounds, or other information contrary to public order and good morals.
Article 20 (Attribution of Copyright and Restriction on Use)
(1) Copyright and other intellectual property rights to works created by the Mall belong to the Mall.
(2) Users shall not, without the Mall's prior consent, use for commercial purposes information whose intellectual property rights belong to the Mall (by reproduction, transmission, publication, distribution, broadcasting, etc.) or allow a third party to use it.
(3) Where the Mall uses copyright attributed to a user pursuant to an agreement, it shall notify the user concerned.
Article 21 (Dispute Resolution)
(1) The Mall shall establish and operate a damage compensation handling body to reflect legitimate opinions or complaints and compensate for damage.
(2) The Mall handles users' complaints and opinions on a priority basis. Where prompt handling is difficult, it shall immediately notify the user of the reason and schedule.
(3) Where a user files for consumer remedy in connection with an electronic commerce dispute with the Mall, the matter may be subject to mediation by a dispute mediation body entrusted by the Fair Trade Commission or a Mayor/Do Governor.
Article 22 (Jurisdiction and Governing Law)
(1) A lawsuit on an electronic commerce dispute between the Mall and a user shall be under the exclusive jurisdiction of the district court for the user's address at the time of filing, or place of residence if there is no address. If the address or residence is unclear, or the user is a foreign resident, the lawsuit shall be filed with the competent court under the Civil Procedure Act.
(2) Korean law applies to electronic commerce lawsuits filed between the Mall and a user.
Addendum
These Terms take effect on June 17, 2026.
■ Business Information
Trade name: Hello Apolo Co., Ltd.
Online mall: PLAYINTHEBOX · playinthebox.co.kr
Representative: Jin Ju-young
Business registration number: 811-87-01448
Corporate registration number: 110111-7233862
Place of business: 2F, 46 Gangnam-daero 97-gil, Seocho-gu, Seoul (Jamwon-dong, The Square)
Mail-order business report number: 2024-Seoul Seocho-2500
Main telephone: 010-5137-3983
Customer Satisfaction Center: 1522-3983 (Hours: weekdays 10:00-17:00 / lunch 12:30-13:30)
Email: help@playinthebox.co.kr
Personal Information Protection Officer: Baek Seung-eun (help@playinthebox.co.kr)